01 / POLICY OVERVIEW
How this policy works
This Refund & Cancellation Policy applies to
business enquiries and export transactions
involving ANSAA EXPORT, unless different
transaction-specific terms have been agreed
in writing.
ANSAA EXPORT operates primarily through a
B2B merchant-export model. Depending on the
transaction, an order may involve supplier
sourcing, product inspection, packaging,
documentation, private labelling, freight
arrangements and other activities undertaken
specifically for the buyer.
Key principle:
Confirmed export orders are generally
non-refundable and non-cancellable, except
where ANSAA EXPORT expressly agrees otherwise
in writing or where a refund is required by
applicable law.
02 / GENERAL REFUND POSITION
No general return or refund facility
B2B EXPORT ORDERS
Export orders are generally non-refundable.
Once an export order is confirmed, ANSAA
EXPORT may make sourcing, supplier, packaging,
inspection, documentation or logistics
commitments specifically for that order.
For this reason, there is no general
return-and-refund facility for confirmed
international B2B orders.
Refund requests based solely on a change of
mind, change in business requirements, change
in market conditions, inability to resell the
goods, incorrect ordering decisions or buyer
preference will generally not be accepted.
Buyers are therefore encouraged to confirm
product specifications, quantities, packaging,
labelling, destination and commercial terms
before confirming an order.
03 / CANCELLATION
Order cancellation
Cancellation requests should be submitted
in writing as early as possible.
A cancellation request does not automatically
cancel an order or create an entitlement to
a refund.
01
Request Submitted
The request may be reviewed according
to the current stage of the order.
02
Supplier Commitment
Cancellation may not be accepted once
supplier commitments have been made.
03
Custom Requirements
Specially sourced, customised or
private-label orders are generally
non-cancellable once work begins.
04
Shipment Processing
Orders that have entered export or
shipment processing are generally
non-cancellable.
04 / BEFORE SHIPMENT
Cancellation before shipment
Where a buyer requests cancellation before
shipment, ANSAA EXPORT may review the request
according to the stage of the order.
If supplier commitments, sourcing, packaging,
inspection, testing, documentation or other
activities have already been initiated, the
associated amounts may have already been
committed or incurred.
Accordingly, an accepted cancellation does
not necessarily result in a full refund.
Cancellation is subject to review:
Buyers should not assume that submitting a
cancellation request will stop procurement,
preparation or other order-related activities.
05 / AFTER SHIPMENT
Orders after shipment
Once goods have been dispatched, handed over
to a carrier, cleared for export, loaded for
transportation or otherwise entered the
shipping process, cancellation will generally
not be available.
Cross-border returns may involve additional
freight, customs, duties, storage, inspection,
documentation and handling requirements.
ANSAA EXPORT therefore does not provide a
general return-and-refund facility for goods
that have entered international shipment.
06 / CUSTOM & PRIVATE LABEL
Custom and private-label orders
Orders involving private labelling, custom
packaging, buyer-specific specifications,
special sourcing or other non-standard
requirements may require additional preparation
and supplier coordination.
Such orders are generally non-cancellable
and non-refundable once procurement,
preparation or customisation has begun.
Buyers should carefully review artwork,
product specifications, quantities, packaging,
labelling and other requirements before
providing approval.
07 / BUYER CHANGES
Changes requested by the buyer
Requests to change product specifications,
quantity, packaging, labelling, destination,
delivery arrangements or other order details
after confirmation may require reassessment.
Any additional costs resulting from a
buyer-requested change may be payable by the
buyer before the requested change is implemented.
Changes cannot be guaranteed once sourcing,
preparation, packaging or shipment activities
have started.
08 / PRODUCT & SHIPMENT ISSUES
Product concerns or shipment issues
ANSAA EXPORT does not provide a general
return or refund facility for export orders.
If a buyer believes that goods received
materially differ from the confirmed order,
the buyer should contact ANSAA EXPORT promptly
with relevant supporting information.
Supporting information may include photographs,
shipment records, packing information, product
details and other reasonable evidence relevant
to reviewing the matter.
Any resolution will be considered according
to the confirmed order, applicable commercial
documentation, available evidence, shipping
terms and applicable law.
09 / CLAIMS
Raising a claim or concern
Buyers should raise any material concern
regarding an order as soon as reasonably
possible after becoming aware of the issue.
A claim should contain sufficient information
to allow the matter to be reviewed.
-
Order or quotation reference.
-
Description of the issue.
-
Relevant photographs or supporting evidence.
-
Shipping or delivery information where relevant.
-
Other information reasonably required
to understand the matter.
Important:
Submission of a claim does not automatically
create a right to cancellation, replacement
or refund.
10 / FREIGHT & OTHER CHARGES
Freight and transaction-related costs
Export transactions may involve freight,
courier charges, packaging, inspection,
testing, documentation, customs-related
expenses, storage and other third-party
charges.
Costs that have already been incurred or
committed may not be recoverable and may
therefore be considered when reviewing a
cancellation or exceptional refund request.
Destination-country duties, taxes, import
charges and other charges imposed by
destination authorities or third parties
are not refundable by ANSAA EXPORT where
such amounts have already been imposed,
paid or incurred, except where applicable
law requires otherwise.
11 / EXCEPTIONAL REFUNDS
Exceptional refund consideration
Refunds are not a standard remedy under this
policy.
Where ANSAA EXPORT expressly approves a refund,
or where a refund is required by applicable law,
the refund will be handled according to the
circumstances of the transaction and any
applicable banking, payment and regulatory
procedures.
Where an export transaction has already been
processed through banking, customs or export
documentation systems, additional procedures
may apply before any permitted refund or return
of export proceeds can be completed.
TRANSACTION-SPECIFIC TERMS
Your quotation and commercial documents
matter.
If a written quotation, proforma invoice,
purchase order, sales confirmation or other
transaction document contains specific
cancellation, return or refund provisions,
those provisions will govern the relevant
transaction to the extent permitted by law.
12 / APPLICABLE LAW
Applicable law
This policy is intended to be interpreted in
accordance with applicable laws of India,
subject to mandatory legal requirements that
may apply to a particular transaction or
jurisdiction.
Nothing in this policy is intended to exclude
a right, remedy or obligation that cannot
lawfully be excluded or restricted.
International transactions may also be subject
to specific terms agreed between ANSAA EXPORT
and the buyer, including applicable Incoterms
and transaction-specific commercial documentation.
